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Customer Services Officer, Faire, Isle of hours per week, Permanent position
£14,326 to £14,866 per annum (inclusive of £1,429 Distant Islands Allowance per annum)

The Customer Service Officer is part of the Comhairle’s Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle.

Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to determine accurately callers needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers.

You must demonstrate knowledge and understanding of effecti...