Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
Work closely with internal teams to resolve customer issues and follow up as necessary.
Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
Assist with the preparation and invoicing of both local and export spare part orders.
Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
Maintain and manage the spare parts inventory.
Take on other duties and project work as assigned.