Attend to walk-in, phone in customers enquires and to promote products and sales.
(There will be incentives and Sales commission on top of basic salary) Attend to Walk-in, Call-in customers and to book-in their faulty device or process collection via CRM system. Ensure all forms or fields are duly filled and signed by customers before booking in device for repair or upon collection Provide QC check (using system) to ensure repaired device is in working condition before returning to customer. Provide product support to customer eg. guide customers on data transfer from their old to new device..etcs To be attentive, patience and able to communicate with customer, and addressing the complaint and providing solutions according to the company's guidelines. To work towards achieving Excellent customer's service experience Ensure service counter & reception area are neat and tidy daily at all time
Location : Orchard area