Position Overview
Job Description We are seeking a professional and service-orientedCustomer Service Officer . The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.
Key Responsibilities - Provide frontline customer service to guests and visitors
- Attend to guest enquiries and provide accurate information
- Assist with directions, check-in guidance, and general hotel support
- Provide professional and friendly customer service at all times
- Handle feedback and elevate issues to hotel management when required
- Support front desk or concierge team when needed
- Maintain a clean, organised, and welcoming service area
Requirements - Minimum hospitality degree or equivalent
- Prior experience in customer service, hospitality, or security preferred
- Able to communicate we...