Position Overview
Responsibilities - Greet customers and provide professional customer service
- Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
- Boosting sales revenue and profitability by achieving sales targets
- Recommend packages according to individual needs and conditions
- Dealing with customer administration, incoming calls, inquiries and appointment bookings
- Update clients records in the system
- Provide administrative support
- Complete daily sales report for the outlet manager
- Collection and organization of client cards
- Maintaining client cards in neat and tidy order
- Handle and manage customer feedback (complaints & queries)
- Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
- Assist in stock take as required on a rotational basis
- General cleaning duties