Position Overview
job description
We are looking for a friendly, presentable and customer-oriented Customer Service Officer to join our client in beauty industry in Johor Bahru. If you enjoy interacting with customers, managing front counter operations and creating a positive service experience, this role could be a great fit.
Role Description:
Attend to customer and member enquiries professionallyHandle membership registration, renewals and account requestsProcess purchases, collections, returns and exchangesManage cashiering and payment transactions (cash / card / e-wallet)Ensure accurate transaction records and daily reconciliationPrepare products for collection and support stock monitoringMaintain customer records, data entry and operational documentsHandle customer feedback and coordinate issue resolutionSupport events, promotions, roadshows and operational activitiesEnsure compliance with SOPs a...