Position Overview
- Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Assist customers/clients with trading account registration, onboarding and verification processes.
- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
- Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time. ...