Position Overview
Description Role : Customer Service Officer
Location : Dubai
Role Purpose: Provide high level customer service & end-to-end support to the Coverage Team across Community Banking on all customer service matters account opening & maintenance and ODD.
Key Accountabilities of the role - Oversee all services related to Community Banking clients to optimize customer experience across all services.
- Account opening & closing for entities (with all related approvals from legal & compliance)
- Assure RIM alignments with all required parameters needed such as KYC update I POP-UP messages / Remediation tasks / client profile update I Sign Cap-signature updates I Valid IDs uploads I Establishment contracts updated I Indemnities assigned and uploaded I other client profile updates.
- Provide full support to RMs on all operational & middle office tasks.
- Handle customers routine enquiries within same ...