Excellent opportunity to join a state government team in a fast-paced, high-volume contact centre environment. State Government Opportunity!

• Ballarat (Onsite – 5 days per week)
• $39.14 per hour + Super
• 3 months contract (with potential for extension) 
• Monday to Friday, 9:00am – 5:00pm
• Multiple roles available 

About the Role

As a Customer Service Officer, you will provide frontline support to customers via inbound and outbound calls, assisting with enquiries, navigating systems, and delivering clear and accurate information. This role requires strong communication skills, emotional intelligence, and the ability to manage sensitive or complex conversations with professionalism and empathy.

Key Responsibilities

• Handle a high volume of inbound and outbound customer...