Location: Kansas City, MO

Company: Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped U.S. Government agencies and commercial businesses elevate customer satisfaction.

Position: Customer Service Representative (remote Government Program Management office)

Responsibilities

• Answer calls professionally, provide accurate information, and minimize redirection.
• Make outbound calls/emails for billing, collections, customer research, quality issues, and other mission‑related needs.
• Review outstanding accounts assigned, contact customers/industry partners, facilitate payment arrangements, document actions, and escalated unresolved issues.
• Log all interactions in Salesforce VISION on the same business day, following GSA documentation stan...