Description
The Customer Service Lead will oversee and manage our field service technicians and parts sales team. This role is critical in ensuring the delivery of high-quality service and customer satisfaction and strengthening Wellons’ aftermarket parts and services offering, creating a scalable service model, and reinforcing the company’s reputation for quality and reliability. The Customer Service Manager will play a key role in driving both customer loyalty and long-term revenue growth. The ideal candidate will have a strong background in customer service and sales for an OEM and a proven track record of leadership and success in similar roles.
Key Responsibilities and Duties
Leadership & Management:
Lead, mentor, and develop the field service technicians and parts sales team (14 total in multiple states)
Foster a collaborative and high-performance culture within the teams.
Set clear performance goals and provide regular feedback to team members.
Customer Serv...