Customer Service Manager (E-commerce)

Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.

The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.

Key Responsibilities

Managing and supporting a small customer service team

Handling customer queries and complaints professionally and efficiently

Managing order tracking and delivery communications

Creating bespoke customer quotations

Working closely with internal departments to improve customer experience

Identifying opportunities to improve processes and help increase sales