Position Details

• Location: Motherwell
• Salary: EVH Grade SM2-SM4: £55,235 - £58,236 per annum
• Number of hours per week: 35 hours per week
• Grade: SM2-SM4
• Contract: Permanent

Job Type

Full Time

Overall Purpose

Reporting to the Customer Service Director, you will work in close partnership to uphold exceptional service standards and ensure full compliance across the following areas:

• Collaborate with the Customer Service Director to design and implement innovative strategies and projects that drive excellence in the Customer Experience.
• Lead the delivery of high-performing services that consistently maximise Customer Experience.
• Foster strong, productive relationships with customers and partners to understand and respond effectively to their needs and expectations.
• Contribute as an active member of the Management Team, working collaboratively w...