Description
Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.

Responsibilities:

+ Lead and inspire a team of customer service agents to deliver outstanding service across all channels.

+ Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.

+ Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.

+ Handle escalated customer issues, ensuring swift and effective resolution.

+ Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.

+ Collaborate cross-functionally with other departments to identify opportunities for process improve...