Position Overview
Duties and Responsibilities
Inbound & Desk Support
Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.
Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments.
Maintain accurate, up-to-date client records and interaction logs within the CRM system. Client Visits & Relationship Building (Field)
Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.
Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services.
Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery. Administration & Reporting
Independently plan, schedule, and optimize travel routes for...