Description

Customer Service Manager in Mandaluyong

Manufacturing Industry

Job Summary

The Customer Service Manager provides direction, instructions and guidance to the CSR Team. Ensure that the team members are providing high quality customer service in line with the company's core values. The CSM is responsible for providing a productive and motivating work environment, and addressing any issues from customers or clients. Maintains & releases record of By-SKU, By-area, By-Salesman and By-Channel Monthly Sales Data to all stakeholders.

Education

• Bachelor’s Degree in any Business-related course or equivalent

Work Experience

• Experience handling the same function as a Manager of Supervisors

Competencies and Skills

• Leadership and coaching skills
• Excellent communication skills
• Strong problem-solving and analytical skills
• Complaint M...