Customer Service Manager - Spanish + English (C1) needed in Madrid!

Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid. This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.

Key Responsibilities:

• Lead and manage a team of customer service representatives to ensure excellent customer experiences.

• Handle complex customer inquiries and provide timely, effective solutions.

• Develop and implement strategies to improve customer service processes and performance.

• Collaborate with other departments to enhance customer satisfaction and retention.

• Monitor and analyze team performance metrics to ensure high standards are met.

  ...