Customer Service Manager - Spanish + English (C1) needed in Madrid!
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a
Customer Service Manager
to join our team in
Madrid. This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Key Responsibilities
Lead and manage a team of customer service representatives to ensure excellent customer experiences.
Handle complex customer inquiries and provide timely, effective solutions.
Develop and implement strategies to improve customer service processes and performance.
Collaborate with other departments to enhance customer satisfaction and retention.
Monitor and analyze team performance metrics to ensur...