The Customer Service Managerreports to the Store Manager. This role is classified as Level 5 in the GRA.

In the absence of the Store Manager the Customer Service Manager reports to the Long Life and/or Fresh Food Manager

In cases where the Customer Service and the Store Manager cannot agree on a problem or disciplinary procedure, the Operations Manager will make the decision.

OBJECTIVES

1. Maximise sales by providing a great standard of customer service, clean and tidy checkouts, safe environment, ensuring our customers are served in a prompt and friendly manner.

2. Help develop, lead and motiate a capable team of store staff of the highest quality and standard by following and executing store routines and processes.

3. Minimise costs by tightly controlling inventory losses, quality of contractor’s work, minimising staff turnover and maximising productivity.

4. Maintain the highest standard of cleanliness and safet...