All S2B Technical (Channel) Enquiries, Request and Complaints are responded promptly via Inbound calls, email or Live chat and ensure the TAT is met in attending all the queries within cut off to be addressed the same day.
Assisting customers with product setup by providing step by step guidance / instruction and resolving any technical issues they might experience.
Following up with customers to ensure that reported technical difficulties have been resolved.
Troubleshooting, evaluating, and reporting any channel (S2b) errors, failures, or malfunctions to Technology and coordinating with them for a fix.
Analyzing client feedback / Client data and advising management on areas of improvement.
Work together with other Technology teams to find solution to more multi-layered issues and ensuring that the client issue is fixed.
Provide detailed information about the products and services offered to the custo...