Description
Customer Service Manager

We are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.

Key Responsibilities:

+ Lead and support a team of Customer Service Coordinators and Representatives.

+ Manage customer projects from order entry through production and shipment.

+ Ensure project accuracy, on-time delivery, and high customer satisfaction.

+ Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.

+ Help coordinate team workload and resolve project-related issues.

+ Maintain accurate project data and documentation.

+ Manage higher-complexity projects and key customer relationships.

+ Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.
What We’re Looking For:

+ At least 3 years of experience in commercial con...