Customer Service Manager Benelux - Dutch & English

Amsterdam, reference 2026-00667

Job description

For our client, we are looking for a hands-on and customer-focused Customer Service Manager to lead and optimize the customer journey across the Benelux region. In this role, you will oversee customer support operations, technical service delivery, onboarding, and team development while ensuring an outstanding customer will play a key role in managing daily operations, improving service processes, and supporting long-term customer satisfaction and retention.
What will you do?
Team Leadership

Lead, coach, and develop the Customer Service and Technical Support team

Define clear goals, KPIs, and performance expectations

Foster a collaborative, customer-oriented, and performance-driven culture

Support continuous learning and professional development within the team

Customer Experience

Ensu...