Transform customer interactions as a Customer Service Manager overseeing B2B and B2C operations. Lead team performance and streamline service processes with a focus on e-commerce.
You will be responsible for enhancing customer experience by managing daily operations and developing effective service strategies. This role requires a proactive approach to resolving customer issues and utilizing CRM tools for tracking performance. Collaborate closely with sales and logistics teams to ensure seamless communications.
Key Responsibilities:
• Evaluate and organize day-to-day operations
• Manage and assign duties within the customer service team
• Oversee resolutions for customer inquiries and complaints
• Collaborate with cross-functional teams for fulfillment
• Develop and implement customer service policies
Requirements:
• 3-5 years in customer service management
• E-commerce experience is essential
• Proficiency in Microsoft Office and QuickBooks
• Excell...