Position Overview
Enhance your retail career as a Customer Service Manager at Walmart Canada in Lac-Megantic, QC. Lead front-end operations to ensure top-notch customer satisfaction and loyalty.
This pivotal role focuses on providing excellent service by overseeing front-end operations and complying with Walmart's standards. You will manage associates, handle customer concerns, and ensure safe and efficient work processes. Your expertise will help in training staff on critical procedures, enhancing their performance and service delivery.
Key Responsibilities:
• Ensure safe work processes and emergency procedures are followed
• Handle customer and associate concerns with guidance
• Monitor front-end associates and coordinate their breaks
• Train associates on systems and company procedures
• Oversee purchase, return, and exchange transactions
Requirements:
• Minimum age of 16 or older
• Proven leadership skills in customer s...