Elevate your career as a Customer Service Manager at Walmart Canada in Fort Saskatchewan, AB. Drive exceptional service and ensure a positive shopping experience every day.
In this pivotal management role, you will coordinate front-end operations with a focus on customer satisfaction and operational compliance. You will handle customer and associate concerns, monitor coverage among front-end associates, and provide essential training on company procedures. Additionally, you'll oversee transactions and ensure proper functioning of security systems to maintain a safe environment.
Key Responsibilities:
• Ensure safe work processes and adherence to emergency procedures
• Manage customer and associate concerns with effective guidance
• Monitor Front End associates to coordinate breaks and coverage
• Provide training on company procedures and systems
• Oversee purchase, return, and exchange transactions
Requirements:
• Proven experience in customer service manageme...