Customer Interaction & Support
Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.
Support customers with accident reporting, repair updates, and service recommendations.
Coordinate vehicle changeovers and maintain service turnaround times.
Ensure accurate data entry in internal systems and proactive communication with customers.
Interco /Loss of Use Program
Facilitate courtesy vehicle allocation for internal customers through system requests.
Prepare, verify, and file all required vehicle documentation.
Workshop Coordination
Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards.
Manpower Allocation
Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics.
Service Operations & Admin Excellence
Update fleet management systems with realtime vehicle movements.
Identify opera...