Position Overview
Job Description:
Customer Service Leader/ Manager (2 headcounts)
An international executive recruitment company, People Profilers is recruiting on behalf of a global BPO company, for the position of Customer Service Leader/ Manager, based in Ho Chi Minh City.
This role of Customer Service Leader/ Manager with at least 2-5 years of relevant Customer Service experience in an international company.
Responsibilities
Manage the operations and ensure timely SLA delivery along with maintaining a high level of employee and customer satisfactionEnsure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave, and daily working hour schedule and document work schedule of staff and absencesBuild strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesi...