Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Lead to join an established business in Leeds on a full time, permanent basis.

In this role you will be the daily operational interface between the business and it's customers. You will be fully managing the distribution depot in Leeds which services the electrical contractor and wholesale industry. You will have full autonomy and control for staff recruitment, dismissal, promotion and performance management. You will also ensure that the Health and Safety standards and needs of the site are checked and kept fully up to date.

Roles and Responsibilities:

* Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.

* Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.

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