About the role
Join the dynamic customer service team at ADRIANA GOLD SDN. BHD.! As a Customer Service Representative, you'll be the voice of the company, providing exceptional support and care to our valued customers. This full-time role is based in our Kota Bharu, Kelantan office, where you'll be a key part of our growing customer service operations.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and other communication channels
Providing accurate and timely resolutions to customer issues
Maintaining a positive and professional demeanor, ensuring a memorable customer experience
Documenting customer interactions and following up on open cases
Identifying opportunities to improve customer satisfaction and suggesting process enhancements
Collaborating with cross-functional teams to ensure seamless customer support
What we're looking for
Excellent communication and interpersonal skills with a friendly, patie...