Customer Service - KL Sentral (Live Chat & Email Reply)

Job Openings Customer Service - KL Sentral (Live Chat & Email Reply)

About the job Customer Service - KL Sentral (Live Chat & Email Reply)

Job Description:

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Ensure customer enquiries are answered or routed through the appropriate support channel
• Manage customer escalations and ensure they are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Communicate effectively with customers in ...