We’re looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries andplaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities

Act as the main contact for tenants regarding property-related issues, repairs, andplaints.

Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.

Assess and triage propertyplaints, ensuring accurate recording and appropriate escalation.

Use Housing Management Systems to manage cases, update records, and track progress.

Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.

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