Act as the main point of contact for customers regarding order status, delivery timelines, and issue resolution.
Oversee order processing to ensure accuracy, completeness, timely execution proactively communicate with customers on potential delays or service disruptions.
Monitor and improve customer satisfaction and service level performance.
Collaborate with planning, warehouse, and transport teams to improve fulfillment reliability.
Generate and analyze performance reports to ensure continuous improvement.
Oversee daily distribution and transportation operations to ensure timely delivery of goods and coordinate with logistics providers, transporters, and warehouse teams.
Work closely with Supply Planning, Warehouse, Procurement, and Sales teams.
Align demand, inventory availability, and delivery plans to meet customer expectations and participate in S&OP / Demand Review pr...