We are looking for a dedicated and customer-focused Customer Service Representative to join our thriving operations in Cebu Central Visayas. This full-time role will provide exceptional support to our valued travel clients, ensuring their queries and needs are handled promptly and professionally.



What you'll be doing

Respond to inbound customer inquiries via phone, email and chat, providing accurate and helpful information

Troubleshoot and resolve customer issues in a timely manner, going above and beyond to deliver exceptional service

Update customer records and maintain detailed documentation of all interactions

Identify opportunities to enhance the customer experience and provide feedback to the management team

Collaborate with cross-functional teams to ensure seamless service delivery

Adhere to all company policies, procedures and quality standards



What we're looking for

At least 1 year of experience in ...