1. Job Description:

• Liaising between guests and partners to resolve light complexity issues via inbound,
• outbound, email, chat, and messaging on various topics such as: additional travel advice,
• modifications, cancellations, complaint.
• Providing accurate, valid, and complete information by using the right tools, methods, and
• processes.
• Immediately updating serious cases/inconstant situations.
• Ensuring a high level of customer service and a positive guest experience.
• Proactively updating information/knowledge about customer service.

2. Requirements:

• Good English proficiency (TOEIC 500+).
• At least 6-month experience in Customer Service roles or any relevant ones.
• Ability to resolve simple to medium-level issues.
• Strong multi-channel communication skills.
• Willingness to work night shifts and Holidayss

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