Job Title: Customer Service Fire & Theft Claims Handler

Location: Liverpool / Sevenoaks

Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays

What you will be doing:

Aim towards excellent customer service level expectations and take ownership of all inbound communication
Prompt investigation on the ownership of the vehicle
Ensuring accurate payment to all Stakeholders on their claims
Attention to detail on all work done around the total loss aspect of the claim
Ensure thorough chronological record keeping of all activity within file claim notes
Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
Maintain effective diary management to reduce settlement time
Expertly assess polic...