Job Description

Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including:

• Insurance purchase/renewal
• Claims processing
• Policy endorsements
• Customer enquiries
• Handling complaints
• Provide support through multiple communication channels, including telephone and email
• Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services
• Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines
• Collect payments on a Cash Before Cover (CBC) basis for walk-in customers
• Issue official receipts immediately upon receiving payments
• Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions
• Safeguard collections, cash floats, a...