Job Title
CUSTOMER SERVICE OFFICER
Occupation
CUSTOMER SERVICE OFFICER
Job Description & Requirements
Job Title
Customer Service Executive
Occupation
CUSTOMER SERVICE OFFICER
Job Description & Requirements
Main Accountabilities
Assist sales department in processing customer enquiries and meeting their needs.
Manage all enquires, provide timely response and follow ups
Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
Provide accurate and valid information to customers.
Conduct customer satisfaction survey at given timeline, keep records of customer interactions
Create and update customer purchasing patterns
Process and coordinate customer orders fulfilment
Generate customer order related documents
Take the extra mile to engage customers by up selling company products
Internal & External Working Relationships
Work with others in a friendly, cooperative ma...