Position Overview
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities:
May provide on time reporting, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.Research and resolve moderately complex problems, and research/tracking orders.Order Management- SO or PO entry processing Order Backlog ManagementEnter Expedites in systemIdentifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.Maintains and updates electron...