JOB DETAILS

1)Client - E commerce Set up
2)relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector

3)Documentation of processes for each of the assigned clients.

4)Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.

5)Calling the customer to collect data

6)Manage customer queries over calls/ emails

7)Coordinating with the outsourced vendor for inbound/outbound calling activities.

8) Customer Support
FUNCTIONAL AREA
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