Customer Service Executive (Logistics) - Overseas Desk
Ensure seamless coordination of global shipments, quotation preparation, and client satisfaction.
Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.
Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.
Leverage in-depth knowledge of freight forwarding operations and customer service (CS) processes to ensure the smooth execution of international shipments.
Provide senior management with actionable insights, reports, and recommendations for continuous business growth.
Develop and implement high-impact business strategies to expand international market presence.
Identity emerging markets and business opportunities through in-depth market and competitor analysis.