Job Description

• Minimum Diploma in Business Administration, Communications, Customer Service, or any related field
• 1–3 years of experience in customer service, preferably in e-commerce or operations support
• Experience handling live chat and/or case management (ticketing/webform systems) is preferred
• Prior exposure to logistics, return & refund processes, or dispute resolution will be an added advantage
• Strong written and verbal communication skills (English & Bahasa Malaysia), Mandarin will be an advantage
• Ability to work in a fast-paced, high-volume environment
• Strong sense of ownership and accountability
• Provide real-time assistance to managed sellers via live chat, handle and resolve seller enquiries submitted via webforms within defined SLA.
• Manage workload efficiently across both webform cases and live chat queues.
• Deliver clear, professional, and solution-oriented respo...