Plan, develop, implement and improve effective customer service goals, procedures, policies, and standards.
Understand and address customer’s needs, complaints, inquiries or other issues and follow up on the problems raised until resolved via various communication platforms.
Engage and manage call‑in customers by assisting, confirming or clarifying any concerns as needed.
Provide customers with a professional standard of service and to achieve a high level of customer satisfaction.
Provide timely and accurate responses to customer inquiries regarding the latest model promotions, special offers, and product features.
Efficiently utilize the CRM system to access and manage customer data, track interactions, preferences, and sales history, ensuring personalized service.
Act as the point of contact for customer feedback and concerns, collaborating with the sales team to resolve issues and fin...