Position Overview
Job Type: Full Time
Job Location: Jaipur
The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction
Job Description
Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics Resolve concern by clarifying the customer’s needs and determining the cause of the problem; Offering the best solution to resolve the concern Build sustainable relationships and trust with customers through open and interactive communication Identify and assess customer’s needs and resolve the query to ensure first call resolution is met Handle complaints, provide appropriate solutions and alternative...