Customer Service Executives (CS) is required to proactively conduct the following tasks, but not limiting to further tasks assigned by CS Leader Manager:

Handle LIMS system (quotation, client’s datasample regist, and related tasks)

Coordinate with BD to resolve client’s inquiries and questions

Actively listen to clients’ issues, inquiries, and complaints

Keep an active outlook and efficiently handle complaints from clients by addressing their problems and providing the best solutions

Follow up with existing clients and maintain their regular use of ES services

Promote the productsservices to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up

Understand client’s needs and make app...