Customer Service Advisor

Outskirts of Burgess Hill | On-site Parking | £29,000

4 days in the office 1 day remote

Are you an experienced Customer Service Advisor looking for a new opportunity in the area? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Burgess Hill.

The Role

As a Customer Service Advisor, you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving.

Key Responsibilities

Handling customer enquiries via phone and email
Managing and resolving customer complaints with professionalism and empathy
Conducting investigations into customer issues and providing clear outcomes
Completing accurate administration and maintaining detailed records
Carrying out follow ups to ensure customer satisfaction and resolution