Position Overview
Career progression opportunities and developmentExciting opportunity to join a forward-thinking and developing industryAbout Our Client
This role is with a medium-sized organisation operating in the Energy & Natural Resources sector. The company is well-established and prides itself on providing tailored solutions to its clients while maintaining a strong focus on quality and efficiency.
Job Description
Respond promptly to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.Maintain accurate customer records and update CRM systems.Log, escalate and manage complaints in accordance with internal policiesProvide product and service information to clients, ensuring clarity and understanding.Assist in billing inquiries and payment processing to ensure accurate customer accounts.Collaborate with internal teams to streamlin...