**Req ID:** RQ219735
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Customer Engagement,Help Desk Support,IT Help Desk,IT Service Management (ITSM),Service Level Agreement (SLA)
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

**Customer Service Engineer**

**Position Summary**
The Customer Service Engineer (CSE) is a key personnel role responsible for delivering a **high‑quality customer experience** across the AWAKEN Enterprise. This role leads multi‑channel customer engagement, manages the AWAKEN user‑facing web portal and service catalog, oversees helpdesk ticket operations, and drives continuous improvement of customer support processes. The CSE serves as the primary bridge between end users, technical teams, and Government stakeholders...