Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
Represents the company to the customer and assume accountability for customer happiness with service.
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
Provides assistance to Installation Engineer in resolving problems.
Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issu...