Job Description
Position Overview
We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities.
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Key Responsibilities
• Receive and manage inbound customer orders, service requests, and inquiries
• Handle customer complaints and provide timely, professional resolutions
• Coordinate scheduling and routing of drivers/technicians to optimize service efficiency
• Communicate proactively with customers regarding scheduling updates, delays, and service status
• Maintain accurate records of dispatch activity and customer interactions
• Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracki...