Enhance client relations as a Service Desk Analyst with WBM, providing exceptional level 1 support in a multi-channel environment. Drive customer satisfaction through your technical expertise via phone, email, and chat.
WBM seeks a dynamic customer service professional for its Service Desk team. This role requires strong communication, troubleshooting skills, and familiarity with systems such as Active Directory. You will engage with clients, handling incidents and service requests from start to finish, ensuring a seamless experience.
Key Responsibilities:
• Provide level 1 technical support via various channels
• Perform diagnostic assessments and troubleshoot issues
• Collaborate with clients and technical teams for solutions
• Manage incident lifecycle from detection to closure
• Participate in knowledge management and continuous improvement
Requirements:
• Proven customer service skills with problem-solving attitude
• Strong verbal and written communic...